Innovative Bi Approaches and Methodologies Implementing A Multilevel Analytics Platform Based on Data Mining and Analytical Models: A Case of Study in Roadside Assistance Services
Innovative Bi Approaches and Methodologies Implementing A Multilevel Analytics Platform Based on Data Mining and Analytical Models: A Case of Study in Roadside Assistance Services Alessandro Massaro, Angelo Leogrande, Palo Lisco, Angelo Galiano and Nicola Savino Dyrecta Lab, IT Research Laboratory, Italy. ABSTRACT The paper proposes an advanced Multilevel Analytics Model –MAM-, applied on a specific case of study referring to a research project involving an industry mainly working in roadside assistance service (ACI Global S.p.A.). In the first part of the paper are described the initial specifications of the research project by addressing the study on information system architectures explaining knowledge gain, decision making and data flow automatism applied on the specific case of study. In the second part of the paper is described in details the MAM acting on different analytics levels, by describing the first analyzer module and the second one involving data mining ...